POS Operator Guide

POS Operator Guide

Making a Sale

Making a Sale

Taking Payment

Taking Payment

Once you have added everything the customer is buying to the cart, you are ready to take payment. Spectre POS supports paying by cash or by card, and prints or emails a receipt when the sale is done.

Before you start: Payment methods are turned on by your store administrator. If you don't see Cash or Card at checkout, ask your administrator to enable them under SpectrePOS → Settings → Payments.

Start the checkout

  1. Build the order by adding products to the cart.
  2. Review the line items and the Order total on the right.
  3. Tap Checkout.

The checkout screen shows the amount due and the available payment methods.

Pay with cash

  1. Select Cash.
  2. In Amount Tendered, enter the amount of cash the customer hands you. You can use the on-screen number pad.
  3. The Change field automatically shows how much change to give back.
  4. Tap Complete to finish the sale.

Partial payments: If the amount tendered is less than the total, Spectre POS records a partial payment and keeps the remaining balance on the order so it can be settled later.

Pay with card

  1. Select Card.
  2. If you are giving cash back on the card, enter the amount in Cashback (otherwise leave it at 0).
  3. Tap Complete.

If your store is connected to Stripe, the card is charged through the card reader / Stripe checkout before the sale completes. If your store records card payments manually (for example, you run the card on a separate terminal), the sale is marked paid once you tap Complete.

Give the receipt

After payment completes, the Receipt screen opens. You can:

You can also reprint a receipt later from Orders by opening the order and choosing Receipt.

Troubleshooting

Making a Sale

Building the Cart

Building the Cart

A sale starts by adding products to the cart. You can search by name, scan a barcode, or type the barcode by hand. Then you can adjust quantities, apply a discount or extra fee, attach a customer, and add a note before taking payment.

Add products

There are three ways to add a product:

  1. Search by name or SKU — type in the search bar at the top of the POS screen. Tap the product to add it to the cart.
  2. Scan a barcode — point your scanner at the barcode. If exactly one product matches, it goes straight into the cart.
  3. Type a barcode and press Enter — when the typed value is 8 digits or more and exactly one product matches, it's added to the cart automatically. Otherwise, search results appear so you can pick one.

Tip: If a scan or typed barcode shows search results instead of going to the cart, more than one product shares that code. Pick the right one from the list.

Edit a line in the cart

Tap any line in the cart to edit it:

Add a discount or extra fee

Use Add Discount to take an amount off the order, or Add Fee to add a charge (for example, a custom labor fee). Both let you enter:

The discount or fee shows as its own line in the cart and is reflected in the totals.

Attach a customer

Tap Add Customer to attach the sale to a customer. You can:

Attaching a customer is required if you want to email a receipt or look up the sale later by customer.

Add a note

Tap Order Note to add a note that is saved with the order. Notes are visible to anyone who opens the order later in Orders.

Ready to take payment

When the cart looks right, tap Checkout. See Taking Payment for the cash and card flows.

Customers

Customers

Customers

Customers

The Customers screen is your customer database — names, contact info, billing and shipping addresses. You can add a customer from this screen or directly from the cart, and you can attach any customer to a sale so it shows on their order history.

Open Customers

In the drawer, tap Customers. You get a searchable list with:

Use the search bar at the top to find a customer by name, email, or phone.

Add a customer

Tap the + button at the top of the list to open the Add Customer dialog and fill in the fields (name, email, billing address, etc.). Save to add the customer to your database.

You can also add a customer from the cart when ringing up a sale: in the cart, tap Add Customer and choose to create a new one. That customer is added to your database and attached to the current sale in one step. See Building the Cart → Attach a customer.

Edit a customer

Tap the edit action in the row, or open the customer's detail view. Update any field and save.

Attach to a sale

When you're in the cart, tap Add Customer and pick the customer from the list. The sale and any receipt you email will be tied to them. Once attached, the customer's name and address show on the order detail and in their history.

Tips

Getting Started

Getting Started

Getting Started

Getting Started

Spectre POS is the point-of-sale app your pro shop uses to ring up sales. It runs in any modern browser and also installs as an app on your iPad, phone, or desktop. This page walks you through your first sign-in and a quick tour of the screen.

Sign in

  1. Open your store's POS URL (your administrator gave you this — it looks like market.spectrebowling.com/your-shop/pos/).
  2. Confirm or enter the store URL when prompted.
  3. Pick your store from the list (if you have access to more than one).
  4. Enter your username and password.

If you don't have a sign-in, ask your store administrator to create one for you under WordPress users.

Install as an app

Installing Spectre POS lets it open full-screen, work offline, and feel like a native app on iPad and phone.

The installed app uses the SpectrePOS icon and runs in its own window.

The screen

After signing in you land on the POS screen. The drawer (menu) on the side gives you the main areas:

The header shows the current store name. Your user avatar (top right) opens a menu where you can:

Next steps

Reports

Reports

Reports

Reports

The Reports screen gives you a visual breakdown of sales — a chart, a list of the underlying orders, and a summary panel — all filtered to the date range and criteria you pick at the top.

Open Reports

In the drawer, tap Reports. The screen has three panels:

On a larger screen these sit side by side; on a tablet or phone, they stack so you scroll down to see them in order.

Filter

The filter bar at the top of the screen controls what the chart and lists show. You can adjust:

The chart, the orders list, and the report panel all update at the same time when you change a filter.

Reading the report

Tips

Troubleshooting

Troubleshooting

Troubleshooting

Troubleshooting

When something doesn't work in Spectre POS — a printer won't print, a scan won't go through, the app says it's offline — most fixes live in two places: Settings → Hardware and the Logs screen.

Settings → Hardware

Open the user menu (your avatar, top right) → Settings → Hardware tab. This is where you pair and check the bridge that talks to your physical hardware (printer, scanner, customer display).

The Hardware card shows:

Pair the bridge

  1. Tap Pair.
  2. The terminal displays a 6-digit code.
  3. Type that code back in the app and confirm.

Once paired, Status turns green.

Barcode scanning

Open the Barcode Scanning sub-tab to fine-tune scanner timing, prefix, suffix, and minimum length. The defaults work for most handheld scanners; adjust only if your scanner behaves oddly.

Logs

Open the user menu → Settings → there's a Logs entry. Use it to see what's happening inside the app — sync attempts, hardware events, errors.

You can:

When you contact support, copying the last few errors from here gives them the fastest path to a fix.

Offline mode

Spectre POS keeps a local copy of your products, customers, and orders. If your internet drops, you can keep ringing up sales — they're stored locally and sync up automatically when you're back online.

While offline:

Common fixes

When to escalate

If a problem keeps coming back after the steps above, capture:

  1. What you were doing.
  2. The exact error from Logs (search, copy the entry).
  3. The Bridge Status at the time.

…and send that to your store administrator or Spectre support.

Orders

Orders

Viewing Orders

Viewing Orders

The Orders screen lists every sale the store has rung up. Use it to look up a past sale, check who the cashier was, see how it was paid, and reprint or email a receipt.

Open Orders

In the drawer, tap Orders. You get a list of orders with columns for:

Use the filter bar at the top to narrow the list by date range or other criteria, and tap any order to open its full detail view.

Reprint or email a receipt

From the Orders list, the Receipt column has an action for each order:

You can also reach the Receipt action from inside the order detail view.

Refunding an order

The Spectre POS app shows order history but does not currently process refunds. To refund a sale, the store administrator runs the refund from WooCommerce in the WordPress admin (under WooCommerce → Orders). The refund then shows up on this list as a separate refund line tied to the original order.

Troubleshooting