# Orders

# Viewing Orders

# Viewing Orders

The **Orders** screen lists every sale the store has rung up. Use it to look up a past sale, check who the cashier was, see how it was paid, and reprint or email a receipt.

## Open Orders

In the drawer, tap **Orders**. You get a list of orders with columns for:

- Order number
- Date created, modified, completed, and paid
- Customer and billing details
- Status (completed, processing, refunded, etc.)
- Total
- Payment method
- Cashier
- Receipt

Use the filter bar at the top to narrow the list by date range or other criteria, and tap any order to open its full detail view.

## Reprint or email a receipt

From the **Orders** list, the **Receipt** column has an action for each order:

- **Print** — sends the receipt to your connected receipt printer (see *Troubleshooting → Hardware* if it doesn't print).
- **Email** — opens a dialog where you can enter the customer's email address. If the order already has a customer attached, the address is pre-filled.

You can also reach the Receipt action from inside the order detail view.

## Refunding an order

The Spectre POS app shows order history but does not currently process refunds. To refund a sale, the store administrator runs the refund from WooCommerce in the WordPress admin (under **WooCommerce → Orders**). The refund then shows up on this list as a separate refund line tied to the original order.

## Troubleshooting

- **An order I just rang up isn't on the list.** Pull down to refresh, or check that you're online (see *Troubleshooting* for offline behavior — pending sales sync when you reconnect).
- **The cashier column is blank or wrong.** The cashier is recorded from whoever was signed in at checkout. Make sure each cashier signs in under their own account rather than sharing a login.