Reports & Maintenance

Reports & Maintenance

This page covers the admin-side reporting and the few maintenance tasks an administrator can do from the WordPress admin. Most day-to-day operation is handled automatically by Spectre — there's not much you need to touch.

Analytics

WooCommerce's built-in Analytics menu has the deep reports — revenue, orders, products, taxes, customers, refunds. Open it from the WordPress admin sidebar under Analytics to drill into any time range.

For a faster, cashier-facing view (a chart plus the underlying orders), your cashiers can use the POS app's Reports screen — see the Operator Guide's Reports page.

REST API keys

Spectre POS talks to WooCommerce through the REST API, and your cashier app gets its own session credentials at sign-in time. If you have a third-party integration that needs API access (an external accounting system, a reporting tool), generate a dedicated key:

1. Go to WooCommerce → Settings → Advanced → REST API.
2. Click Add key.
3. Give it a description, pick a user with appropriate permissions, and choose Read, Write, or Read/Write.
4. Generate the key and copy the Consumer Key and Consumer Secret somewhere safe — they are shown only once.

To revoke an integration's access, return to the same screen and delete its key.

Tip: Don't share API keys between integrations. One key per integration makes it easy to revoke access for a single tool without breaking the others.

Server logs

The Spectre POS server logs day-to-day operation (orders, payments, sync runs, errors) on the server itself. Server-side logs are not exposed through the WordPress admin — they're accessed by Spectre support directly when you open a ticket.

If you need to investigate something in your shop's server logs, contact Spectre support with:

• The date and time the problem happened.
• What was being done (e.g. "ringing up a sale", "running a tax lookup").
• Any error a cashier saw in the POS app.

The cashier's own Logs screen (in the POS app) covers client-side activity and is the first place to check for printer, scanner, and sync issues — see the Operator Guide's Troubleshooting page.

Backups

WordPress and your store data live on Spectre-managed infrastructure and are backed up by Spectre on a regular schedule. You do not need to configure or run backups manually.

If you need to restore from a backup (e.g. after an accidental product deletion), contact Spectre support with the approximate date you want to roll back to and what specifically you want restored.

When to contact Spectre support

Contact us when:

• Catalog sync repeatedly errors.
• A cashier can't sign in and you've already confirmed their password and role.
• Tax rates look obviously wrong after onboarding.
• You want to restore data from a backup.
• Anything in the SpectrePOS admin behaves unexpectedly.

Include order numbers, dates, and any error messages so we can find the issue in the server logs quickly.