01 Getting Started

New users · Onboarding

1.1 — Introduction

1.1 — Introduction

1.1.1 What is Spectre Cloud?

Spectre Cloud Pro Shop Software

Spectre Cloud is a web-based management platform designed specifically for bowling pro shops. It allows operators to manage clients, spec sheets, and bowling ball arsenals from any device with a modern web browser. Positioned as an industry leader in client and spec sheet management, Spectre Cloud is used in over 250 bowling pro shops worldwide, serving everyone from single-location shops to multi-store chains.

Overview

Spectre Pro Shop Software solves a fundamental problem in the pro shop environment: organization. Rather than relying on paper spec sheets, home-made databases, or legacy tools like the Ebonite ProShop Coordinator, Spectre Cloud centralizes all customer data on a secure cloud server. Pro shop operators can log in from any supported device, eliminating the risks of data loss from broken or stolen hardware.

Key Features

Platform and Accessibility

Spectre Cloud runs entirely in the browser and supports Chrome, Firefox, Safari, and Edge. Any device that runs one of these browsers, including smartphones and tablets, can access the platform. Multiple devices can be logged into the same account simultaneously, and all data replicates immediately to the cloud server, removing the need for manual backups.

History

Spectre was originally launched in 2017 as a stand-alone app with data stored locally on each device. After encountering issues with device-related data loss and cross-platform compatibility, the team relaunched the product in 2022 as Spectre Cloud, a fully cloud-based service. The original app version is now end-of-life, and existing users are encouraged to migrate to the cloud platform.

The software was conceived roughly a decade ago at Buffa Distribution's pro shop, where co-founder Mark, then a recent Computer Science graduate from Wichita State University, recognized the need for a digital spec sheet database while working alongside longtime pro shop operator Vince Gaudio. Mark later partnered with Luis, a Montreal-based competitive bowler, to build the platform into what it is today.

Access

Spectre Cloud is available at cloud.spectrebowling.com. Prospective users can request a test account to evaluate the platform before subscribing.


1.1 — Introduction

1.1.2 Who is Spectre Cloud for? (Pro shop operators, fitters, coaches)

Who is Spectre Cloud for?

Spectre Cloud is built for anyone who drills bowling balls. The platform is designed to scale with the business, serving operations of every size — from a single operator running a one-person shop to multi-location chains managing staff and inventory across several stores.

Primary Users

Ideal Fit

Spectre Cloud is the right tool for pro shops that want to:

Not Sure if It's for You?

Spectre offers test accounts so prospective users can evaluate the platform before committing to a subscription. If you drill bowling balls professionally — at any volume — Spectre Cloud is built for you.


1.1 — Introduction

1.1.3 Minimum requirements & supported devices (desktop, tablet, mobile)

Minimum Requirements & Supported Devices

Spectre Cloud is a fully web-based platform, which means there is no software to install and no operating system lock-in. If your device can run a modern web browser, it can run Spectre Cloud.

Minimum Requirements

Supported Devices

Spectre Cloud runs on essentially any device with a supported browser. Multiple devices can be logged into the same account at the same time, and data syncs immediately across all of them.

🖥️ Desktop & Laptop

📱 Tablet

📲 Mobile (Smartphone)

Performance Tip

The better the device, the better the performance. While Spectre Cloud will run on virtually any browser-capable device, a tablet or laptop with an 8-inch or larger display offers the best experience — especially for tasks like spec sheet creation, oval input, and arsenal management.

What You Don't Need

1.1 — Introduction

1.1.4 Supported browsers and operating systems

Supported Browsers & Operating Systems

Spectre Cloud is a browser-based platform, which means compatibility depends on your web browser, not your operating system. As long as you can run one of the supported browsers, Spectre Cloud will work on your device.

Supported Browsers

Spectre Cloud officially supports all major modern web browsers. For best performance and security, always use the latest stable version.

Other Chromium-based browsers (such as Brave, Opera, or Vivaldi) will generally work since they share Chrome's rendering engine, but they are not officially supported.

Supported Operating Systems

Because Spectre Cloud runs entirely in the browser, it works on virtually any operating system that can run one of the supported browsers above.

🖥️ Desktop & Laptop Operating Systems

📱 Mobile & Tablet Operating Systems

Recommendations for Best Performance

Not Officially Supported

Note: If you experience any issues, the first step is usually to update your browser or try a different one from the supported list before contacting support.

1.1 — Introduction

1.1.5 Overview of key features at a glance

Overview of Key Features at a Glance

Spectre Cloud brings together everything a bowling pro shop needs to manage clients, drilling specs, and inventory — all in one cloud-based platform. Below is a quick overview of the core features that make Spectre Cloud the industry leader in pro shop management.

👥 Client Management

📋 Spec Sheet Management

🎳 Arsenal Management

🛠️ Drilling Tools & Calculations

📊 Dashboards & Historical Data

🔌 Plugins (Optional Add-Ons)

☁️ Cloud-Based Architecture

🌐 Cross-Platform Accessibility

🏢 Multi-Location & Team Support

🌍 Language Support

🔄 Continuous Updates

✨ Quick Summary

If it happens in a bowling pro shop, Spectre Cloud helps you manage it — clients, specs, arsenal, drilling, and team coordination — all from any device, all in real time.

1.2 — Creating Your Account

1.2 — Creating Your Account

1.2.1 How to sign up for Spectre Cloud

How to Sign Up for Spectre Cloud

Getting started with Spectre Cloud is quick and simple. Since the platform is entirely web-based, there is no software to download or install — you can be up and running in just a few minutes from any device with a modern web browser.

Before You Begin

Make sure you have the following ready:

Step-by-Step: Creating a New Account

  1. Open your web browser on the device you plan to use most often (desktop, laptop, tablet, or smartphone).
  2. Navigate to cloud.spectrebowling.com.
  3. Click the "NOT A MEMBER" button on the login screen to begin the registration process.
  4. Fill out the sign-up form with the required information:
    • Email address
    • Password (choose a strong, secure password)
    • Pro shop name
    • Contact details
  5. Submit the form to create your account. You will be signed in automatically.
  6. Bookmark cloud.spectrebowling.com for quick access in the future.
  7. Save your credentials in your browser's password manager for easy re-entry.
  8. Go to the Settings section to configure your preferences (language, units, defaults, etc.).
  9. You're ready to drill! Start adding bowlers, spec sheets, and arsenal data.

Logging In on Additional Devices

One of the biggest advantages of Spectre Cloud is multi-device access. Once your account is created, you can log in on as many devices as you need:

  1. Open the browser on the new device.
  2. Go to cloud.spectrebowling.com.
  3. Enter the same email and password you used during sign-up.
  4. Your data will sync instantly — no setup or import required.

Want to Try Before You Buy?

Spectre Cloud offers test accounts so you can explore the platform before committing to a subscription. To request access, contact the Spectre team through the website at spectrebowling.com. This is a great way to evaluate the workflow, test the features, and see how Spectre fits into your shop.

Migrating from the Spectre App

If you are currently using the legacy Spectre App, you do not need to create a brand new account from scratch — your existing PRO credentials work directly with Spectre Cloud. See the Moving from Spectre App to Spectre Cloud section of the wiki for full migration steps.

Importing from Another System

Already using a home-made database or the Ebonite ProShop Coordinator? Spectre Cloud supports data imports from these sources so you don't have to start over. Contact the Spectre team after signing up to coordinate your data migration.

Tips for a Smooth Sign-Up

Note: Each account is tied to one pro shop. If you operate multiple locations, contact Spectre support to discuss a multi-location setup.

1.2 — Creating Your Account

1.2.2 Choosing your subscription plan

Choosing Your Subscription Plan

Spectre Cloud uses a simple, transparent subscription model. You start with the core Spectre Cloud plan and then add optional plug-ins to customize the platform to your shop's needs. There are no installation fees, no per-device charges, and you can cancel at any time.

💎 Spectre Cloud — Core Subscription

The core plan is what every pro shop needs to get started. It includes everything required to manage clients, spec sheets, and arsenals from any device.

Price: $29.99 USD / month (yearly pricing also available)

🔌 Cloud Plug-Ins (Optional Add-Ons)

Plug-ins let you tailor Spectre Cloud to your specific workflow. Each plug-in is billed separately and can be added or removed from your subscription at any time. To add a plug-in, simply go to the Settings section in Spectre Cloud and enable the one you want.

👤 Bowler Plus — $5 USD / month

Best for: Shops that want richer client records and visual documentation.

🎳 Arsenal Plus — $5 USD / month

Best for: Shops that drill a high volume of balls or want advanced layout tools.

📋 Job Board — $15 USD / month

Best for: Multi-staff shops or busy operations that need workflow coordination.

💡 Which Plan is Right for You?

Shop Type Recommended Setup
Solo operator, low volume Spectre Cloud (core)
Solo operator, high volume Spectre Cloud + Arsenal Plus
Shop with client-heavy workflow Spectre Cloud + Bowler Plus
Multi-staff shop with shop-floor coordination Spectre Cloud + Job Board
Multi-location chain / full-feature setup Spectre Cloud + All Plug-Ins

🗓️ Monthly vs Yearly Billing

❄️ Pausing or Cancelling Your Subscription

You can cancel your Spectre Cloud subscription at any time from the Profile section. Once your account is inactive:

📌 Important Notes

Tip: Not sure which plug-ins you need? Start with the core Spectre Cloud plan and add plug-ins later as your shop's needs evolve. You can enable or disable add-ons anytime from Settings.

1.2 — Creating Your Account

1.2.3 Entering a referral code during sign-up

Entering a Referral Code During Sign-Up

Spectre Cloud supports referral codes and discount codes that can be applied during the sign-up process to unlock special offers, discounted pricing, or other promotional benefits. If a pro shop owner, distributor, or fellow Spectre user has shared a code with you, this section will walk you through how to apply it correctly.

What is a Referral Code?

A referral code is a unique alphanumeric code typically shared by an existing Spectre Cloud member, a partner organization or the Spectre pro staff team during a promotion. Entering a valid code during sign-up may grant benefits such as:

Tip: Referral codes are case-sensitive and usually time-limited, so apply your code at sign-up to make sure you don't miss out on the offer.

Step-by-Step: Entering a Referral Code

  1. Open your web browser and go to cloud.spectrebowling.com.
  2. Click "NOT A MEMBER" to start the sign-up process.
  3. Fill out the sign-up form with your pro shop name, email address, password, and other required details.
  4. Locate the "Referral Code" field on the sign-up form. This is at the bottom of the form, just before the submit button.
  5. Enter your code exactly as provided, including capitalization and any dashes or special characters. Copy-pasting is recommended to avoid typos.
  6. Confirm the code is accepted. A valid code will usually display a confirmation message, a discount preview, or an updated price.
  7. Submit the sign-up form to complete account creation.
  8. Verify your discount by checking the Profile or Billing section after logging in.

What to Do If Your Code Doesn't Work

If your referral code is rejected or doesn't apply correctly, try the following:

Applying a Code After Sign-Up

If you've already created your account but forgot to enter a referral or discount code, don't worry. You can usually apply it later:

  1. Log in to cloud.spectrebowling.com.
  2. Navigate to your Profile (top right of the screen — your pro shop name is listed there).
  3. Look for a Billing, Subscription, or Promo Code section.
  4. Enter your code and confirm.

If you don't see an option to apply a code after sign-up, contact Spectre support directly — they can often apply promotional codes manually to your account.

Where to Find a Referral Code

You can obtain a Spectre Cloud referral or discount code from several sources:

Note: Promotional terms, eligibility, and discount amounts can change over time. Always read the terms attached to your specific referral or discount code, and apply codes before completing checkout for the best chance of having them honored.

1.2 — Creating Your Account

1.2.4 Entering a discount code

In addition to referral codes, Spectre Cloud supports discount codes (also called promo codes or coupon codes) that can be applied to your subscription to receive a price reduction, a free trial extension, or a special promotional offer. This page explains how to enter and manage discount codes on your account.

🎟️ What is a Discount Code?

A discount code is a promotional code issued by Spectre Pro Shop Software or its partners to provide a price benefit to new or existing users. Discount codes are different from referral codes in that they are typically tied to a marketing campaign, event, or partnership — not to another user's account.

Common types of discount codes include:

📋 Entering a Discount Code During Sign-Up

If you received a discount code before creating your Spectre Cloud account, you can apply it directly during sign-up:

  1. Go to cloud.spectrebowling.com.
  2. Click the NOT A MEMBER button to start the sign-up form.
  3. Complete the required account information (email, password, pro shop name, etc.).
  4. Locate the Discount Code or Promo Code field on the sign-up form.
  5. Enter your code exactly as provided — codes are typically case-sensitive.
  6. Confirm the code is recognized. A valid code will display a confirmation message or an updated price preview.
  7. Submit the form to complete your sign-up. The discount is applied automatically to your first billing cycle.

🔧 Entering a Discount Code After Sign-Up

If you already have a Spectre Cloud account, you can still apply a discount code to your subscription. Follow these steps:

  1. Log in to cloud.spectrebowling.com.
  2. Click your Profile at the top right of the screen (your pro shop name).
  3. Navigate to the Billing or Subscription section.
  4. Find the Apply Discount Code or Redeem Code field.
  5. Enter the code and click Apply.
  6. Verify that the discount appears on your next billing summary.

Tip: If you don't see an option to apply a code after sign-up, contact Spectre support — they can often apply promotional codes manually to your account.

🛒 Redeeming Codes from the Spectre Pro Shop Software Site

If your discount or coupon code was provided directly by Spectre Pro Shop Software (for example, as part of a promotion or purchase confirmation), follow the official redemption process on spectrebowling.com/coupon-code:

  1. Open the confirmation email containing your coupon code.
  2. Follow the redemption link or visit spectrebowling.com/coupon-code.
  3. Sign in with your Spectre Cloud account credentials.
  4. Locate the Redeem Gift Card or Code option.
  5. If you don't see it, tap "You can also enter your code manually," and enter the coupon code provided in your confirmation email.
  6. Follow the on-screen instructions to complete the redemption.

⚠️ Troubleshooting Discount Codes

If your code isn't working, try the following:

If none of the above resolves the issue, contact Spectre support through spectrebowling.com with the following details:

🆚 Discount Codes vs Referral Codes

Feature Discount Code Referral Code
Source Spectre or partners Existing Spectre Cloud user
Typical benefit Discount on subscription or plug-ins Discount and/or credit for both parties
When to use During promotions, events, or campaigns When referred by another pro shop
Stackable? Usually no Usually no
Expiration Typically time-limited Varies by referrer

📌 Where to Find Discount Codes

Note: Promotional terms, eligibility, and discount amounts can change over time. Always read the terms attached to your specific code, and apply codes before completing checkout to ensure they're honored. If a code doesn't apply automatically, contact Spectre support before subscribing.

``` That wraps up Chapter 1.3 — *Sign-up & Subscription* — in Book 01. Logical next pages would be: - **Verifying your email / first-time login** (Chapter 1.4) - **Setting your password and securing your account** (Chapter 1.4) - **First-time setup: configuring preferences in Settings** (transitions into Book 02)

1.2 — Creating Your Account

1.2.6 Logging in for the first time

Logging in for the first time

Once you've signed up and chosen your subscription plan, logging in to Spectre Cloud is straightforward. This page walks you through your first login, what to expect on the screen, and how to get your bearings before diving in.

🌐 Accessing Spectre Cloud

Spectre Cloud runs entirely in your web browser — there's nothing to install. To log in, open your browser and navigate to:

cloud.spectrebowling.com

You can bookmark this address or save it to your home screen on mobile for quick access. The login page will load on any supported browser across desktop, tablet, or smartphone.

🔑 Entering Your Credentials

  1. Go to cloud.spectrebowling.com in your browser.
  2. Enter the email address you used during sign-up.
  3. Enter your password.
  4. Click or tap Log In.

Migrating from the original Spectre app? If you had a PRO account with the legacy Spectre desktop app, use those same credentials here — no new account needed.

🖥️ What You'll See After Logging In

After a successful login, you'll land on your Spectre Cloud dashboard. On your very first visit, the dashboard will be mostly empty — that's completely normal. Here's a quick orientation:

📱 Logging In on Mobile or Tablet

The login experience is the same on mobile and tablet browsers. For the best experience on smaller screens:

🌍 Choosing Your Language

Spectre Cloud is available in English, French, and Spanish. If your preferred language isn't set correctly after first login, you can adjust it in Settings. The app will remember your preference across sessions.

🔒 Trouble Logging In?

Tip: Bookmark cloud.spectrebowling.com now — or add it to your home screen on mobile. It's the only URL you'll need for day-to-day use.

1.2 — Creating Your Account

1.2.7 Resetting your password

Change And Update Password In Spectre Proshop Management

Click here to watch

Quick guidde

This tutorial guides you through changing your password in Spectre Proshop Management.

Go to cloud.spectrebowling.com

1. Introduction

You will learn how to securely update your login credentials to maintain account security.

Introduction

2. Access Change Password Section

Click "Change Password" to begin updating your account credentials.

Access Change Password Section

3. Open Password Settings

Click "Password" to access the password modification options.

Open Password Settings

4. Enter New Password

Enter your new password in the provided field to set your updated login credentials.

Enter New Password

5. Confirm New Password

Re-enter your new password to confirm it matches the first entry.

Confirm New Password

6. Proceed To Next Step

Click here to continue to the next step in the password change process.

Proceed To Next Step

7. Fill Current Password

Enter your current password to verify your identity before saving changes.

Fill Current Password

8. Submit Login Credentials

Click "LOGIN" to finalize the password update and access your account with the new credentials.

Submit Login Credentials

You have successfully changed your password in Spectre Proshop Management. Your account is now secured with the updated credentials, and you can log in using your new password.
Powered by guidde

1.3 — Payment & Billing

1.3 — Payment & Billing

1.3.1 Adding your payment method

Adding your payment method

1.3.1   KEY   billing

TODO — write this page.

1.3 — Payment & Billing

1.3.2 Updating your payment profile (card, billing address)

Updating your payment profile (card, billing address)

1.3.2   billing

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1.3 — Payment & Billing

1.3.3 Understanding your billing cycle and invoices

Understanding your billing cycle and invoices

1.3.3   billing

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1.3 — Payment & Billing

1.3.4 Upgrading or downgrading your subscription

Upgrading or downgrading your subscription

1.3.4   billing

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1.3 — Payment & Billing

1.3.5 Cancelling your subscription

Cancelling your subscription

1.3.5   billing

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1.4 — Interface Overview

1.4 — Interface Overview

1.4.1 Navigating the top menu bar (Bowlers, Spec Sheets, Settings…)

Navigating the top menu bar (Bowlers, Spec Sheets, Settings…)

1.4.1   UI

TODO — write this page.

1.4 — Interface Overview

1.4.2 Desktop vs. mobile layout differences

Desktop vs. mobile layout differences

1.4.2   UI

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1.4 — Interface Overview

1.4.3 Language selection (EN / FR and others)

Language selection (EN / FR and others)

1.4.3   UI

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1.4 — Interface Overview

1.4.4 Quick-start checklist: from sign-up to first drilled ball

Quick-start checklist: from sign-up to first drilled ball

1.4.4   TIP   overview

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